Right of withdrawal for consumers
If the customer concludes the purchase agreement for purposes that are predominantly neither attributable to his commercial nor his independent professional activity ("consumer"), he is entitled to the following right of withdrawal:
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise your right of withdrawal, you must inform us
DINO-CARS Evers GmbH
Dorfstrasse 63
26899 Rhede Brual
Telephone: 49 (0) 4964 - 60 49 00
Fax: 49 (0) 4964 - 91 43 20
Email: info@dinocars.de
You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but this is not obligatory.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than 14 days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the 14-day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Complaint
You have purchased a go-kart or trampoline from the DINO-CARS online shop and something is damaged or a part is not working.
This is unfortunate and we are very sorry. DINO-CARS products are always checked for functionality and completeness before shipping.
Nevertheless, it is possible that something may be missing or damaged during transport.
In these cases, please use the form below. We will respond to your request as quickly as possible and take appropriate measures to rectify the damage.
Thank you for your support!
Warranty
(1) The warranty for material defects or defects of title in delivered goods shall be governed – subject to the provisions of Section 8 – by the applicable statutory provisions, in particular Sections 434 et seq. of the German Civil Code (BGB).
(2) Notwithstanding the above, the rights relating to defects in the delivery of used goods shall expire within one year. This shall not affect any other rights of the consumer.
Wear parts
A special warranty provision applies to wear parts. Wear parts are not covered by the warranty if they show signs of damage through use.
Example: A go-kart was delivered to the consumer without defects. Within the first 12 months, a tire goes flat due to use. Sharp objects such as thorns or shards of glass on the track may have damaged the tire's tread. In this case, the flat tire is not covered by the warranty.
Examples of wear parts on a go-kart include: tires, chains, freewheels, gears, pedals and bottom bracket.
Examples of parts that wear out on a trampoline include: elastic bands and springs.
